Privacy Policy

Information we collect

• Contact and business details you submit through enquiry forms (name, business name, email, phone, delivery postcode, role).
• Order and delivery details you provide at checkout (processed by Shopify on our behalf).
• Messages and correspondence you send us.
• Standard website usage data (pages viewed, device type, referrer) collected through cookies and analytics.

How we use your information

• To process and deliver orders, including arranging carriage and pallet delivery.
• To review and respond to trade, bulk and repeat supply enquiries.
• To provide customer support and respond to messages.
• To meet our legal, accounting and tax obligations.
• To improve our website and service quality.

Lawful basis

We rely on (a) performance of a contract to fulfil orders, (b) legitimate interests to respond to business enquiries and operate our website, and (c) legal obligation to retain records required by law.

Sharing

We share data only with trusted service providers needed to run our business, including Shopify (checkout and payments), our delivery partners, and our hosting and email infrastructure providers. We do not sell your personal information.

Retention

We keep enquiry records for as long as needed to respond and follow up on the supply request. Order and accounting records are kept for the periods required by UK tax and company law (typically six years).

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, and to object to processing based on legitimate interests. To exercise any of these rights, email info@metrosupplies.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use a small number of cookies to operate the site and measure usage. You can control cookies through your browser settings.

Contact

Privacy queries: info@metrosupplies.co.uk.