Legal

Delivery Policy

How delivery is priced, scheduled and confirmed across the UK.

In Stock
Trade Pricing
Repeat Supply
UK-Wide Delivery

Last updated: 18 July 2026

UK-wide delivery is available, subject to product, quantity, postcode and carrier coverage. Remote, island, offshore and restricted postcodes may require review, a surcharge or a different delivery arrangement.

Delivery by product

Order	Delivery
Hydrosoft 25kg — 1 to 20 bags	Free delivery within the M25. Standard UK delivery outside the M25 is £11.99 inc. VAT.
Hydrosoft 25kg — more than 20 bags	Delivery quoted after quantity, postcode and access review.
Hydrosoft 10kg Easyfill	Applicable delivery charge shown at Shopify checkout.
8kg Block Salt	Applicable delivery charge shown at Shopify checkout.
Pallet and multi-site	Quoted according to quantity, postcode, unloading requirements and site access.

Hydrosoft 25kg — 1 to 20 bags

Free delivery within the M25. Standard UK delivery outside the M25 is £11.99 inc. VAT.

Hydrosoft 25kg — more than 20 bags

Delivery quoted after quantity, postcode and access review.

Hydrosoft 10kg Easyfill

Applicable delivery charge shown at Shopify checkout.

8kg Block Salt

Applicable delivery charge shown at Shopify checkout.

Pallet and multi-site

Quoted according to quantity, postcode, unloading requirements and site access.

Delivery timeframes

An estimated delivery timeframe will be shown at checkout or confirmed after enquiry. Unless another timeframe is agreed, statutory delivery rights remain unaffected. We do not guarantee a specific delivery day, tracking on every delivery, tail-lift availability or kerbside delivery unless this has been agreed in writing.

Bulk and pallet deliveries

Large and pallet deliveries may require suitable vehicle access and a safe unloading location. Access requirements will be confirmed before dispatch. Where relevant, we may ask about vehicle restrictions, forklift availability, tail-lift needs or preferred delivery windows.

Repeat supply

Repeat-supply schedules are agreed in advance and delivered on the cadence confirmed with your account. Cadence, quantity and delivery window can be changed by contacting us.

Failed or refused deliveries

If a delivery cannot be completed because access details were inaccurate, no one was available to receive a pallet or the delivery is refused, reasonable redelivery or return charges may apply where they have been actually incurred. We will contact you before applying any such charge.

Damage and shortages

Please inspect deliveries on arrival. Note any visible damage or shortage on the delivery paperwork where possible and report it to info@metrosupplies.co.uk as soon as possible. See our Refunds & Returns page for the full process.