Help Centre

Frequently Asked Questions

Quick answers about products, delivery, bulk orders and repeat supply.

Find simple answers for home, business and trade customers.

  • Tablet & Block Salt
  • Trade Pricing
  • Repeat Supply
  • UK-Wide Delivery
Metro Supplies customer support

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Products

Salt2Door by Metro Supplies sells water-softener salt: Hydrosoft tablet salt in 25kg and 10kg Easy-Fill bags, and 8kg block salt.

Use the format your water softener is designed for. Many softeners take tablets; some models need blocks. Check your softener's manual or manufacturer if unsure.

Compatibility depends on your softener model. Check your manual or manufacturer before ordering, especially for block salt.

Ordering

Home, business and trade customers.

Online orders are paid through secure Shopify Checkout. Prices include VAT.

Yes. Request bulk, pallet or trade pricing via the Bulk Orders page.

Delivery

Yes. UK-wide delivery is available, subject to product, quantity and postcode.

Yes. Access, unloading and quantity are reviewed before dispatch.

To confirm delivery options for larger orders.

Trade & Repeat Supply

Yes. Trade pricing is reviewed per enquiry.

Yes, by enquiry. We confirm the schedule and price with you first.

No. Repeat supply is enquiry-based, not an automatic subscription.
Metro Supplies fulfilment team
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Guides

Tablets vs block salt, quantities and delivery.

Bulk Orders

Request larger quantities or pallet support.

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